Terms of Service
These terms are an agreement between you — the merchant who installs the Subflow app on a Shopify store — and Subflow ("we", "the app"), the operator of the Subflow app and of subflow.store. By installing or using Subflow you accept them. If you do not accept them, uninstall the app.
You are using Subflow in the course of a business. These terms are between us and you, the merchant; they do not create any agreement between Subflow and your customers.
1. The service
Subflow lets your store sell subscriptions: it creates Shopify selling plans and subscription contracts, asks Shopify to charge each contract when it falls due, retries failed payments, gives your customers a portal to manage their own subscriptions, and can import subscribers from another subscriptions app.
Every charge is executed by Shopify, against the payment method your customer saved with your store, under your agreement with Shopify and your payment provider. Subflow instructs Shopify to create the charge and records the result. We never receive, hold or transmit your customers' money or card details, and the proceeds of every subscription charge are paid to you, not to us.
2. Your Shopify agreement
Subflow runs on top of Shopify. Your use of Shopify — including checkout, payment processing, payouts and customer accounts — is governed by your agreement with Shopify, to which we are not a party. We are not responsible for Shopify's acts, omissions, outages, API changes or errors, though the app is built to detect and surface them where it can.
3. Fees
App fees are the plan prices shown on the in-app Billing page and on our listing, charged through Shopify's billing system and appearing on your Shopify invoice. Paid plans carry a free trial as described on the Billing page. You can change or cancel your plan at any time from the app; fees already charged are not refunded when you downgrade or uninstall mid-cycle unless the law requires it. We may change plan prices with at least 30 days' notice by email to the shop owner's address; continuing to use the app after the change takes effect is acceptance of the new price.
4. Your responsibilities
Your store, your products and your customer relationships are yours. You are responsible for:
- configuring your subscription plans correctly — products, prices, discounts and billing frequency — and reviewing what the app shows you before you approve it, including the preview of a subscriber import before you run it;
- your prices, taxes, fulfilment, delivery, product quality and customer service for every subscription sold through your store;
- refunds, chargebacks and payment disputes with your customers. Subscription proceeds are paid to you, so only you can refund them, through your Shopify admin. We will help you identify what to refund, but we do not owe your customers anything and cannot issue refunds on your behalf;
- complying with the laws that apply to your selling — including consumer-protection, subscription and automatic-renewal laws in the places you sell to, and obtaining any consent your customers must give for recurring charges;
- keeping access to your Shopify account and staff accounts secure.
5. Billing errors
Subflow is built to bill exactly once per cycle: each billing cycle is protected by a database uniqueness constraint plus an idempotency key sent to Shopify, failed payments follow a fixed retry schedule, and every attempt is recorded where you can see it. That is how the app is designed to behave — but Subflow is software, it depends on Shopify and on networks we do not control, and no software is free of defects. A defect, outage or integration error could cause a charge to be missed, delayed, mis-amounted or, despite the safeguards, duplicated.
If that happens:
- Tell us at support@subflow.store as soon as you notice, and in any case within 30 days of the charge (or missed charge) — that is the window in which we can investigate it properly, and claims not reported within it are waived to the extent the law allows.
- We will investigate promptly, correct the app's records, and tell you exactly which charges were affected so you can refund your customers through Shopify.
- Refunding affected customers is your responsibility, because the charged funds were paid to you. The amount of any charge made to — or not collected from — your customers is money that moved between you and them; it is not a loss payable by Subflow.
- Your sole remedies for a billing error are this assistance and, where the error is a defect in Subflow, the liability cap in section 7.
6. No warranty
The app is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied — including merchantability, fitness for a particular purpose, and non-infringement — and we do not warrant that the app will be uninterrupted, timely, secure or error-free, or that any defect will be corrected. Descriptions of how the app is designed to behave — on our landing page, listing, documentation, FAQ or support pages — are informational and are not warranties.
7. Limitation of liability
To the fullest extent the law allows, our total aggregate liability to you for all claims arising out of or relating to the app or these terms — in contract, tort (including negligence), statute or otherwise — is capped at the greater of USD 100 and the app fees you paid us in the 12 months before the event giving rise to the claim.
We are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data, loss of goodwill or the cost of substitute services, even if we were advised such losses were possible. We are not liable for the amount of any subscription charge processed, duplicated, missed or not collected through the app — section 5 governs billing errors. We are not liable for failures caused by Shopify, your payment provider, your theme or other apps, your configuration, or events beyond our reasonable control.
Nothing in these terms excludes liability that cannot be excluded by law, including for fraud or wilful misconduct. Where the law does not permit a limitation above, our liability is limited to the minimum extent it does permit.
8. Indemnity
You will indemnify us against claims brought by your customers or other third parties arising out of your store, your products, the subscriptions you sell, your breach of these terms, or your violation of law — except to the extent the claim is caused by our own breach of these terms.
9. Acceptable use
Don't use the app to break the law, to charge people who have not agreed to a subscription, to probe or disrupt the service, or to access another merchant's data. We may suspend or terminate the app for a store that does.
10. Availability and changes to the service
We may improve, change or discontinue features, and the service may be briefly unavailable for maintenance or because of failures at our hosting or at Shopify. We may discontinue the service entirely with at least 30 days' notice, during which your subscription contracts remain yours in Shopify — they are Shopify subscription contracts, not locked inside our database.
11. Termination
You can end this agreement at any time by uninstalling the app. Billing of your subscriptions stops immediately, your contracts remain in your Shopify admin, and your data is deleted as described in the privacy policy. We may terminate or suspend for breach of these terms, for non-payment of app fees, or where Shopify requires it. Sections 5–8 and 12–14 survive termination.
12. Entire agreement
These terms, together with the privacy policy, are the entire agreement between you and us about the app. They supersede and prevail over any statement on our website, App Store listing, FAQ, documentation or marketing material, which describe how the app is designed to behave and are not contractual promises. No reliance on any such statement creates liability beyond these terms.
13. Changes to these terms
We may update these terms. For material changes we will email the shop owner's address at least 30 days before they take effect; continuing to use the app after that is acceptance. The current version always lives at this URL.
14. Governing law
These terms are governed by the laws of the State of Israel, and the courts of Tel Aviv-Yafo have exclusive jurisdiction — except where the law of your home jurisdiction grants you rights that cannot be contracted away, which these terms do not limit.
15. General
If part of these terms turns out to be unenforceable, the rest still stands. Not enforcing a term is not a waiver of it. You may not assign this agreement; we may assign it to a successor that operates the app.
Contact
Questions about these terms: support@subflow.store.